It's easy, you start by clicking here. Fill out the online form, then sign and send us a copy of the contract with your current drivers license. We will send you your registration pack, including your smart card in the mail. You're also welcome to come past our offices, where we can register you on the spot.
To join CAR2GO, you must be at least 21 years old, with a valid license for no less than 2 years. If you have had serious infringements in your driving history, you will need special permission to join the service. These infringements include: Speeding 24kph over the limit, drunk driving, manslaughter, hit-and-run, driving without a license, and not stopping at a train crossing after the gates had closed.
We do! All that you need to do to fill the car up is stop at any Sonol gas station. All of our cars have an automatic recognition system installed in them, so you do not need to pay to re-fill. You simply place the fuel pipe in the car, wait a few seconds, and fill up for free. If you fill and empty tank, then we will even give you 30 min free driving credit to say thank-you. Please remember, when you return a car, it should have at least 1/4 of a tank.
It's in our shared interest to make sure you always have a car when you want one. We aggressively track utilization rates to make sure that we can constantly add new vehicles to high demand areas, and most of the time, the closest car to you will be available. Sometimes you may have to walk a little further to get a car, but to prevent this, we suggest booking ahead of time when you can.
When you join the service, you will receive a CAR2GO card. This is your key to all of our cars. After making a reservation, just place the card next to the reader on the front windshield to unlock and lock the car. You leave the car key inside, attached to the yoyo.
Yes, you can. If you cancel your reservation 6 hours before its start time, then there is no charge. If you remember at the last minute to cancel your reservation, then there are some costs involved. If it is more than an hour before the reservation starts you will be charged 25% of the price, however, if it is less than an hour before the reservation starts you will be charged 50%.
We are happy to extend reservations at the regular cost according to your driving plan if the car is available. If, however, the car is booked, then you will need to bring the car back on time and attempt to switch to another one. Not doing this will lead to a fine according to our late return policies.
Part of what makes CAR2GO so great is that you can choose what car you need for each trip. Most of our cars are compact's like the Nissan Micra or Hyundai i10. But we also have fun cars like the Alfa Mito and Smart or family cars like the Honda insight and Kia Rio. We even carry cargo vans like the Hyundai i800 or Renault Traffic.
All of our cars are insured. In the event of an accident, the member who was in possession of the car will be charged for the damage up to the relevant deducible as defined in our contract and charter. For those of you who want, you can join our "zero excess" plan, so that in the event of any damage the deductible will be zero. Details are in the contract and charter.
We always suggest reserving a little bit of extra time so that you don't run late. If you bring the car back early, we will even refund you on 50% of the unused time. If you realize that you are running late, give us a call as soon as possible (still before your reservation time would finish) so that we can try to extend the reservation. If the car is booked by another member, or if you forgot to inform us then you will be charged 25ILS or 75ILS respectively. In addition to the regular hourly rates, you will also be charged 1ILS/min for all of the excess time.
If you receive a ticket from the police or a parking ticket, it is your responsibility to pay the fine. You do not need to notify us. If you do not pay it, and the ticket gets sent to our offices, you will be charged a processing fee for us transferring the ticket ownership from CAR2GO to your name.
It happens, and it's not the end of the world, the most important thing is to make sure that no one is hurt. Before leaving the scene of the accident contact our customer service and we will help you fill out an accident report.
If you are 21 years or older, and have had a valid drivers license for more than 2 years, you are welcome to become a member. Please note, that an additional monthly fee of 80 ILS is applicable to young drivers below the age of 24 for insurance purposes.
For insurance reasons, your card is not transferable, and only you are permitted to use it. Any member however is allowed to drive our vehicles at any time, and if you would like a family member to be permitted to drive, then we can add him to your account for 45 ILS.